If you didn't receive a confirmation email, it may be in your junk folder or you may have entered your email address incorrectly.
You may not have verified your registration. When you registered, a confirmation email should
have been sent to you. Please click the URL in the email.
If you've completed registration and verification and you still can't log in, please do the
following:
- Allow third-party cookies in your browser settings.
- Clear your browser's cache or cookies.
- Try logging in with another browser.
Yes, you can verify your subscription/licence(s) information on your pioneerdj.com My account
page. Log in to your account and go to the Contract plan page in the rekordbox menu.
URL: https://www.pioneerdj.com/account/rekordbox/contract-plan/
You can also check your subscription/licence(s) information within the rekordbox application
as follows:
rekordbox Ver.6: MY PAGE > PLAN
rekordbox Ver.5: File > Preferences > License
Yes, you can register your product by logging in to your My account page on pioneerdj.com and
clicking Hardware > Product Registration.
URL: https://www.pioneerdj.com/account/hardware/product-registration/
When you delete your account, we ensure that we've deleted all of your data.
If you have questions about Pioneer DJ Account, please submit a request from here.
For inquiries about rekordbox or license issues, please contact rekordbox support.
To protect your personal information, data transmissions are encrypted with SSL 3.0 (128 bit password strength).
Any personal information gathered from our customers is treated with complete confidentiality in accordance with our privacy policy.
Our email responses are sent for the purpose of addressing your individual inquiries. The contents of these emails are copyrighted and belong to AlphaTheta. Please refrain from using them, in part or whole, for any other purposes without the permission of AlphaTheta.