About Pioneer DJ account

Frequently Asked Questions

Why haven't I received a confirmation email?

If you didn't receive a confirmation email, it may be in your junk folder or you may have entered your email address incorrectly.

I registered but I can't log in. Why not?

You may not have verified your registration. When you registered, a confirmation email should have been sent to you. Please click the URL in the email.

If you've completed registration and verification and you still can't log in, please do the following:
- Allow third-party cookies in your browser settings.
- Clear your browser's cache or cookies.
- Try logging in with another browser.

Can I verify my rekordbox subscription/licence(s) information?

Yes, you can verify your subscription/licence(s) information on your pioneerdj.com My account page. Log in to your account and go to the Contract plan page in the rekordbox menu.
URL: https://www.pioneerdj.com/account/rekordbox/contract-plan/

You can also check your subscription/licence(s) information within the rekordbox application as follows:
rekordbox Ver.6: MY PAGE > PLAN
rekordbox Ver.5: File > Preferences > License

Can I register my product?

Yes, you can register your product by logging in to your My account page on pioneerdj.com and clicking Hardware > Product Registration.
URL: https://www.pioneerdj.com/account/hardware/product-registration/

What happens to my registered data when I delete my account?

When you delete your account, we ensure that we've deleted all of your data.

If you have questions about Pioneer DJ Account, please submit a request from here.
For inquiries about rekordbox or license issues, please contact  rekordbox support.

To protect your personal information, data transmissions are encrypted with SSL 3.0 (128 bit password strength).

Use of personal information

Any personal information gathered from our customers is treated with complete confidentiality in accordance with our privacy policy.

Important note: The email we send

Our email responses are sent for the purpose of addressing your individual inquiries. The contents of these emails are copyrighted and belong to AlphaTheta. Please refrain from using them, in part or whole, for any other purposes without the permission of AlphaTheta.

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